FAQ

1. Product & Customization

Q: What products do you specialize in?
A: We focus on computer accessories (laptop stands, keyboards, mice, chargers) and mobile accessories (cases, screen protectors, power banks, cables). View our full catalog [here].
Q: Do you offer OEM/ODM services?
A: Yes! We provide custom designs, branding, and packaging with flexible MOQs. Share your requirements, and well handle the rest.
Q: Can I get free samples?
A: Yes, samples are available for approved clients. You only pay for shipping. Contact us for details.

2. Order & Production

Q: Whats your MOQ?
A: Standard MOQ is 1,000 pcs per SKU, but we accommodate smaller trial orders for new partners.
Q: How long is production time?
A: 25 days for standard orders; faster turnaround for urgent needs.
Q: Do you inspect products before shipping?
A: Absolutely. We conduct 100% QC checks and provide inspection reports.

3. Quality & Certifications

Q: Are your products certified?
A: Yes, we comply with CE, FCC, RoHS, and ISO 9001 standards. Certificates available upon request.
Q: Whats your defect/return rate?
A: Our defect rate is <1.5% due to strict quality control.

4. Shipping & Logistics

Q: What shipping methods do you offer?
A: Air freight (7 days), sea freight (40 days), or express (DHL/UPS/FedEx, 5 days).
Q: Do you ship globally?
A: Yes! We export to North America, Europe, Asia, and beyond.
Q: Can you handle customs clearance?
A: We provide full export documentation (invoice, packing list, COO) for smooth clearance.

5. Payment & Support

Q: What payment terms do you accept?
A: T/T (30% deposit, 70% before shipment), PayPal, or L/C.
Q: Do you offer after-sales support?
A: Yes! We provide 12-month warranties and troubleshooting assistance.